Acceptable Use Policy

No illegal, harmful, deceptive, or offensive use

You may not use, encourage, promote, facilitate, or instruct others to use the Service for illegal, harmful, fraudulent, infringing, deceptive, abusive, or offensive activity.

• Illegal or fraudulent activity. Fraudulent purchases, stolen credentials, unauthorized orders, payment fraud, phishing, sanctions evasion, counterfeit goods, pyramid schemes, make-money-fast schemes, or other unlawful activity.
• Infringing activity. Content, products, or transactions that infringe or misappropriate intellectual property, publicity, privacy, or proprietary rights.
• Deceptive commerce. Misleading buyer disclosures, hidden fees, unauthorized substitutions, fake availability, misleading delivery promises, or impersonation of merchants, buyers, or Rye.
• Offensive or abusive content. Content that is defamatory, obscene, abusive, exploitative, invasive of privacy, or otherwise objectionable.
• Harmful code or systems activity. Malware, spyware, credential theft, exfiltration, botnet activity, or code that damages, interferes with, intercepts, or expropriates any system, program, or data.

Prohibited products and high-risk commerce

You may not use Rye to facilitate products, services, or transactions that are unlawful, violate merchant or platform rules, or create unacceptable legal, safety, reputational, or compliance risk.

• Illegal drugs, controlled substances, drug paraphernalia, or products marketed for unlawful use.
• Weapons, explosives, regulated firearms, ammunition, or instructions to evade weapons laws.
• Counterfeit goods, stolen goods, products that infringe intellectual property, or products that mislead buyers about authenticity.
• Products or activity involving sanctions targets, embargoed regions, money laundering, terrorist financing, or export control violations.
• Adult sexual content or services, exploitative content, or content involving minors.
• Products that create heightened health, safety, financial, or consumer protection risk without appropriate authorization and controls.

No security violations

You may not use the Service to violate the security or integrity of any network, computer, communication system, software application, API, account, merchant system, or device.

• Unauthorized access. Accessing or attempting to access systems, accounts, credentials, APIs, order data, or merchant endpoints without permission.
• Security testing without authorization. Probing, scanning, fuzzing, load testing, or vulnerability testing the Service or third-party systems without prior written permission.
• Interception. Monitoring, scraping, or capturing data or traffic without authorization.
• Falsification of origin. Forging headers, request metadata, webhook signatures, source identifiers, buyer identities, or order details.

No network or platform abuse

• Denial-of-service attacks, flooding, mail bombing, broadcast attacks, or intentional interference with any system.
• Using manual or automated means to bypass rate limits, storage limits, access controls, queueing systems, fraud controls, or policy restrictions.
• Operating open proxies, open relays, credential stuffing tools, scraping infrastructure, or abusive automation through the Service.
• Crawling, scraping, or monitoring systems in a way that violates terms, impairs performance, or disrupts operations.

No email or message abuse

You may not distribute, publish, send, or facilitate unsolicited mass email, messages, promotions, advertising, or solicitations through the Service. You may not alter or obscure message headers, assume another sender's identity, or collect replies from messages that violate this Policy.

Buyer disclosures and authorization

• You must clearly disclose material product, price, tax, shipping, cancellation, return, refund, and merchant information where required.
• You must obtain appropriate authorization before submitting orders, payment flows, buyer data, shipping data, or account actions.
• You must not design agents, prompts, or checkout flows that trick buyers into purchases or hide material terms.
• You must promptly respond to trust and safety, compliance, support, and merchant review requests from Rye.

Monitoring and enforcement

Rye may investigate suspected violations of this Policy or misuse of the Service. We may remove, disable, throttle, suspend, or modify access to content, integrations, API keys, accounts, or resources that violate this Policy or create risk.

We may report activity that we suspect violates law or regulation to law enforcement, regulators, merchants, payment processors, logistics providers, or other appropriate third parties. Reports may include relevant customer, buyer, order, account, or network information.

Reporting violations

If you become aware of a violation of this Policy, notify Rye promptly and provide reasonable assistance to stop or remedy the violation. Reports may be sent to support@rye.com.