Terms of Service

1. Accounts and eligibility

• You must provide accurate account, workspace, billing, and contact information and keep it current.
• You are responsible for all activity under your account, API keys, credentials, webhooks, and integrations.
• You must promptly notify Rye of any unauthorized account access or suspected credential compromise.
• You may not transfer your account or API credentials to another party without our permission.

2. The Service

Rye provides commerce infrastructure that helps customers discover products, connect to merchants and marketplaces, initiate checkout flows, monitor order states, and build agentic shopping experiences.

The Service may include beta features, previews, test environments, and third-party integrations. These may change, be limited, or be discontinued at any time.

3. Customer responsibilities

• You are responsible for your products, applications, prompts, agents, buyer experiences, disclosures, and customer support obligations.
• You must comply with applicable commerce, payments, privacy, consumer protection, export, sanctions, tax, marketing, accessibility, and platform laws and rules.
• You must provide accurate product, pricing, availability, shipping, refund, cancellation, and support disclosures to buyers where applicable.
• You must not submit orders, buyer information, or payment flows without proper authorization and required notices.
• You are responsible for validating that any merchant, marketplace, payment, fulfillment, or logistics integration is appropriate for your use case.

4. Orders, merchants, and third parties

Rye helps facilitate checkout and order workflows. Unless expressly stated in a separate agreement, Rye is not the merchant of record, seller, payment processor, carrier, or manufacturer for products purchased through third-party merchants.

Merchants, marketplaces, payment processors, logistics providers, and other third parties may have their own terms, policies, fees, restrictions, and availability. Rye is not responsible for third-party products, inventory, pricing, shipping, taxes, returns, warranties, or customer service except as expressly agreed in writing.

5. Fees and payment

• Fees, usage limits, payment terms, and billing cycles are described in the applicable plan, order form, dashboard, or invoice.
• You authorize Rye and its payment processors to charge applicable fees, taxes, overages, and other amounts due.
• Fees are non-refundable except as required by law or expressly stated in a separate agreement.
• Rye may suspend access for overdue amounts, payment failure, excessive risk, or suspected fraud.

6. Restrictions and acceptable use

You must comply with our Acceptable Use Policy. You may not misuse the Service, interfere with Rye systems, bypass limits, access data without authorization, submit unlawful or deceptive transactions, or use Rye to facilitate prohibited goods or services.

7. Customer data and privacy

You retain rights in data you submit to the Service. You grant Rye the rights needed to host, process, transmit, display, analyze, and use that data to provide, secure, support, and improve the Service.

You are responsible for having all rights, notices, consents, and legal bases necessary to provide data to Rye, including buyer, end-user, order, and commerce data. Rye processes personal information as described in our Privacy Policy and applicable customer agreements.

8. Security

• You must protect API keys, access tokens, webhook secrets, passwords, and other credentials.
• You may not share production credentials in public repositories, prompts, client-side code, or logs exposed to unauthorized parties.
• You must use commercially reasonable safeguards for applications that call the Service.
• Rye may throttle, suspend, or block requests to protect the Service, customers, buyers, merchants, or third parties.

9. Intellectual property

Rye and its licensors retain all rights in the Service, including software, documentation, designs, APIs, models, workflows, trademarks, and other technology. Except for the limited rights expressly granted, no rights are transferred to you.

If you provide feedback, suggestions, or ideas, Rye may use them without restriction or obligation to you.

10. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Rye disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation.

Rye does not guarantee that third-party merchant data, product availability, prices, taxes, shipping estimates, or delivery times will always be accurate or available.

11. Limitation of liability

To the fullest extent permitted by law, Rye will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or business opportunities.

Except for amounts that cannot be limited by law or a separate written agreement, Rye's total liability for claims arising out of or related to the Service will not exceed the amounts paid by you to Rye for the Service during the twelve months before the event giving rise to the claim.

12. Indemnification

You will defend, indemnify, and hold harmless Rye and its affiliates, directors, officers, employees, and agents from claims, damages, liabilities, losses, and expenses arising from your applications, customer data, buyer experiences, orders, violation of these Terms, violation of law, or infringement of third-party rights.

13. Suspension and termination

We may suspend or terminate access to the Service if you violate these Terms, create security or compliance risk, fail to pay fees, or use the Service in a way that could harm Rye, customers, buyers, merchants, or third parties.

You may stop using the Service at any time. Certain provisions survive termination, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnity, and dispute provisions.

14. Changes

We may update these Terms from time to time. If changes are material, we will provide notice through the Service or another reasonable method. Continued use of the Service after changes become effective means you accept the updated Terms.

15. Contact

Questions about these Terms may be sent to legal@rye.com.